Free and Open Source Call Center Software for Small Business

 

GOautodial is completely highlighted and best call place software, which can deal with inbound, outbound, and mixed calls with productivity. It's stacked with numerous helpful highlights for managerial arrangement and control, reportage, call recording abilities and that's just the beginning. Additionally a multi-channel contact center application with both voice and non-voice functionalities.

 

Significant Features of GOautodial:

 

•            Predictive dialler

 

•            Inbound IVR and ACD

 

•            Live talk

 

•            Email

 

•            Reports and examination

 

•            Multi-language

 

Masters

 

•            Easy to utilize CRM interface

 

•            Cloud-based assistance improves the usefulness

 

Cons-

 

•            Limited similarity with few softphones

 

•            Sometimes the product's highlights may experience the ill effects of availability issues

 

•            AVOXI

 

AVOXI is a cloud-based contact place software, which gives numerous business-class telephone highlights to guarantee continuous coherence of client assistance. You can use VoIP telephone administration innovation with AVOXI and meet explicit business needs, for example, scaling all over your client support necessities.

 

You can likewise get a virtual telephone number with the goal that you can advance a call starting with one area then onto the next. AVOXI call center application software meets the worldwide calling needs of call center es alongside inns, visit administrators and different ventures with a worldwide presence.

 

Significant Features of AVOXI:

 

• Toll-free administrations

 

•            Call recording

 

•            Call end

 

•            SIP Trunks

 

•            DID/DDI numbers

 

•            VPN arrangements

 

•            Business phone frameworks

 

•            VoIP telephone frameworks

 

•            Conference calling

 

Experts

 

•            Easy to utilize, particularly for new clients

 

•            Exceptional backing and client administrations

 

•            Cost powerful

 

Cons-

 

•            Dashboard issues may emerge from time to time

 

•            Voice quality may endure because of organizational issues

 

Elastix

 

You can get Elastix call center software arrangement free by downloading it from the official site. It likewise underpins limitless concurrent calls alongside call logging and sending on occupied or no answer. Moreover, it advances auto pickup on occupied alongside broad Codec uphold.

 

Call detailing, call stopping/pickup and the help for SIP trunks/doors make this open source and free consider center arrangement an absolute necessity have. Be that as it may, as your business develops, you can choose Pro and Enterprise adaptations for further developed highlights.

 

Significant Features of Elastix:

 

•            Call Recordings Search

 

•            Call Recordings Management

 

•            Queuing the Call

 

•            Call Recording

 

•            Web conferencing up to 25 members

 

Experts

 

•            Easy to utilize, particularly for new clients

 

•            Exceptional backing and client administrations

 

•            Cost compelling

 

Cons-

 

•            Dashboard issues may emerge from time to time

 

•            Voice quality may endure because of organizational issues

 

VICIdial

 

VICIdial is an open-source call center software with more than 800 enrolled establishments now. Additionally, a huge number of individuals have downloaded the official arrival of VICIdial in only one year. It's a completely highlighted prescient dialler, which is equipped for inbound, outbound, and mixed call dealing with. This open-source software likewise permits administration specialists to sign in from far off areas.

 

Significant Features of VICIdial:

 

•            ACD for inbound calls

 

•            Outbound specialist controlled, broadcast, and prescient dialing

 

•            Three-Way calling inside the specialist application

 

•            Scheduled Callbacks: Agent-Only and Anyone

 

•            Scalable to many seats

 

Masters

 

•            Call IDs can be added to explicit classes

 

•            Useful for outbound auto-dial calls

 

•            Improved strategy to plan calls

 

Cons-

 

•            Some clients may not discover the plan easy to use

 

•            OrecX

 

OrecX is a free call community software, which accompanies a completely included business variant. Utilizing this open-source software, you can oversee Cloud, VoIP, and TDM call recording at a fundamentally lower cost. It guarantees helpful arrangements with simple upkeep and is sent worldwide across 200 nations. Likewise, you can have the confidence of no-cost confinement and customization with the goal that you can improve the cycles at your call place according to your business needs.

 

Significant Features of OrecX:

 

•            Open API

 

•            Audio Recording

 

•            Open Data Model

 

•            Archiving

 

•            Distributed Call Recording

 

•            Event Triggered Recording

 

•            File Transfer

 

•            Multiple OS Integration

 

•            Database Integration

 

•            Server Integration

 

Masters

 

•            Easy to incorporate with other voice over IP frameworks

 

•            Software is appropriate for learners

 

•            Easy to explore the interface

 

Cons-

 

•            Setup may require specialized information

 

•            Difficult to discover investigating utilities for certain issues